Terms of Service

This English version is a translation provided for your convenience. The legally binding version of this document is the Russian original. If the two versions differ, the Russian version prevails.

This document is an official offer (a public offer) in which the owner of the truesocks.net service (the «Provider») offers to enter into a paid services agreement on the terms set out below, in accordance with Article 435 and Clause 2 of Article 437 of the Civil Code of the Russian Federation.

1. Definitions

• Service: the truesocks.net website, the customer account, the Telegram bot and the application programming interface (API).
• Customer: a legally capable individual, sole proprietor or legal entity that has accepted this offer.
• Proxy: access to a proxy server (address, port and authentication credentials) through which the Customer routes its network requests.
• Plan: the proxy type, country, term and price per unit (an IP address, a gigabyte of traffic or a mobile channel) published in the Service.
• Order: a paid set of Proxies under the selected Plan for a specific term.
• Balance: the record of the Customer's prepayments in the customer account.

2. Acceptance

The offer is accepted by registering in the Service or by paying for an Order without registration after ticking the box confirming agreement with these Terms and the Acceptable Use Policy. The agreement is concluded at the moment of acceptance.

3. Subject of the agreement

The Provider grants the Customer access to Proxies for the selected term in accordance with the Plan, and the Customer pays for this access. The Provider may engage third parties, including network infrastructure suppliers.

4. Purpose of the Service

The Service is intended for lawful tasks: collecting publicly available data (web scraping), monitoring prices and search engine results, managing social media accounts and SMM, traffic arbitrage, testing websites, apps and ads from different regions (geo-testing), and developing and debugging software.

The Service is not a tool for circumventing restrictions on access to information resources and is not intended for accessing resources that are restricted in the territory of the Russian Federation. The Customer may not use the Proxies for these purposes.

5. Prices and payment

• Prices are set in Russian rubles. Amounts in tenge and US dollars are shown for reference at the Service exchange rate; payment is made in rubles.
• Payment is made in advance: by topping up the Balance or by paying for a specific Order with a bank card or via the Russian Faster Payments System (SBP).
• Payments are accepted through a payment processor. A fiscal receipt is generated in accordance with Russian Federal Law 54-FZ and sent to the Customer's e-mail.
• The cost of an Order is debited from the Balance when the Order is placed. Volume discounts are applied automatically according to the scale published in the Service.
• Renewals are charged at the current Plan price. Auto-renewal is enabled by the Customer and runs only if the Balance is sufficient.

6. Proxy delivery

• An Order can only be placed if free Proxies are available under the selected Plan. Availability is shown in the Service before payment.
• Proxies are delivered automatically right after payment and are available in the customer account, on the Order page and via the API.
• If Proxies cannot be delivered after payment, the amount paid stays on the Balance and can be used for another Order or refunded under the Replacement and Refund Policy.
• The Customer must keep the authentication credentials confidential and is responsible for the actions of anyone it has shared access with.

7. Quality and replacement

If a Proxy does not work or is blocked by the target website, the Customer may replace it free of charge within 24 hours after purchase in the customer account or through support. See the Replacement and Refund Policy for details. Speed and availability of specific websites depend on third-party networks and the websites' own rules, so the Provider does not guarantee that every website will be reachable through every Proxy.

8. Acceptable Use Policy

You may not use the Service to:

• send spam: bulk e-mails, messages in messengers and social networks, SMS or comments without the recipients' consent;
• engage in fraud, phishing or carding, or use other people's payment details and accounts;
• carry out DDoS attacks or create load that disrupts websites and networks;
• brute-force passwords, scan ports and vulnerabilities, or gain unauthorized access to systems;
• distribute malware or control botnets;
• distribute information prohibited by the laws of the Russian Federation or infringe the rights of third parties, including copyright;
• access resources that are restricted in the territory of the Russian Federation.

Outgoing connections to port 25 (SMTP) are blocked. If these rules are violated, the Provider may block access to the Proxies and to the account without prior notice. Funds for Orders blocked for a violation are not refunded. Upon a lawful request from authorized bodies, the Provider discloses the information it holds in the manner prescribed by law.

9. Technical logs

To investigate abuse reports and comply with the law, the Provider keeps technical logs: connection time, the Customer's IP address, the Proxy issued and the traffic volume. The Provider does not inspect the content of transmitted data. Logs are kept no longer than necessary for these purposes or required by law and are not shared with third parties except as required by law.

10. Suspension and restriction of access

The Provider may suspend the services, restrict access to the Service or refuse service if the Customer violates these Terms or abuses the Service, or if required by law or by a payment system. Suspension does not release the parties from obligations that arose earlier.

11. Liability

The services are provided «as is». The Provider is not liable for the actions of website and network owners (blocks, captchas, rule changes), for outages of third-party networks, or for indirect damages and lost profits. The Provider's total liability is limited to the cost of the specific Order. The Customer is responsible for all actions performed through the Proxies.

12. Refunds and payment disputes

Replacements and refunds are governed by the Replacement and Refund Policy, which is an integral part of these Terms. If the Customer disagrees with a charge, the Customer agrees to contact support first and not to initiate a chargeback without first contacting the Provider.

13. Intellectual property

The design of the Service, its texts, logo and software code belong to the Provider. Copying or using them without the Provider's consent is not permitted.

14. Changes to the Terms

The Provider may change these Terms and the Plans by publishing a new version in the Service. Changes do not affect Orders that have already been paid until they expire.

15. Provider details and contacts

The Provider's details are available on request through support.
E-mail: [email protected]
Telegram: https://t.me/truesocks